Return Policy

Last updated: 29/11/2025

At Zamarmode, we want you to love every item you purchase. If something isn’t right, we are here to make your return process smooth and simple. Please read our policy carefully before requesting a return.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order if the item meets all the following conditions:

  • The item is unused, unworn, and in the same condition as received

  • The item has no stains, odors, or damage

  • The original tags, packaging, and accessories are included

  • The item is not on our list of non-returnable items

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Swimwear

  • Underwear

  • Accessories (earrings, beauty items, etc.)

  • Sale or clearance items

  • Digital products or gift cards

3. How to Request a Return

To start a return, please contact us via email:

📧 info@zamarmode.nl

Include:

  • Your order number

  • Product(s) you want to return

  • Reason for the return

  • Clear photos (if the item arrived damaged or defective)

Our team will review your request within 1–2 business days and send the return instructions.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, unless the wrong item was delivered or the item arrived damaged.

  • We do not provide prepaid return labels at this moment.

We recommend using a trackable shipping service to ensure your return arrives safely.

5. Damaged or Incorrect Items

If you received:

  • A damaged item

  • An incorrect item

  • A missing product

Please contact us within 48 hours of receiving your package with clear photos.
We will replace the item or issue a refund depending on availability.

6. Refunds

Once your returned item is received and inspected:

  • You will receive an email notification

  • Approved refunds will be processed back to your original payment method

  • Refunds may take 5–10 business days depending on your bank

Shipping fees are non-refundable.

7. Exchanges

We currently do not offer direct exchanges.
You may return the item for a refund and place a new order.

8. Lost or Refused Deliveries

We are not responsible for:

  • Packages lost due to incorrect addresses provided by the customer

  • Packages refused or returned to sender due to non-collection

If the package returns to us, we may deduct shipping and processing fees before issuing a refund.

9. Contact Information

If you have any questions about returns, feel free to reach out:

📧 info@zamarmode.nl
🌐 www.zamarmode.nl